Guest Reservations does not seek to collect personal information about children under 13, and you must be 18 or older to use the Site. We may collect information from parents or guardians about family reservations with their consent. If we learn and have actual knowledge of a child providing information through the Site, we will delete such information as soon as possible. We will honor requests by a parent or guardian to review or delete information about their child.
We use reasonable safeguards to protect personal information against loss and theft, including encryption technology, restricted access, “firewalls,” and Secure Socket Layers (SSL). However, security over the internet cannot be guaranteed. Guest Reservations does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the internet, and you should take your own measures to protect your sensitive information. If you have any questions about the security of our Site, contact us through our contact page.
We collect and use customer information as necessary to deliver great service to our customers (including telling our customers about our hotel reservation services, deals, and other opportunities through email) and to run and improve our business (which includes our reservation services and marketing).
Reservation Information and Customer Support. You can browse the Site without revealing “personal” information. However, to use parts of the Services, such as making a hotel reservation, we require you to provide identifiers such as your name and contact information, billing information, commercial information about your transaction and reservation, and other personal information as indicated on the Site. You may also provide us with information when you communicate with our customer support. You always have the option to not provide information by choosing not to use a particular feature. By providing information to us, you agree that the information is true, accurate, and complete and that you have authorization to provide it to us.
Third-Party Information. We get information from our affiliates and non-affiliated third parties, such as account activity and purchase information. We also get information from third parties, including public information, such as verification services and consumer reporting agencies (to comply with regulatory requirements, ensure data accuracy, and prevent fraud, for example) or from other sources. We use this information to develop, offer, and deliver our Services, to process transactions in your accounts, and to obey legal and regulatory requirements.
Retention of Information
We are based in the United States, and your information will be transferred to and controlled in the United States.
Use of Information
Reservation Services. Guest Reservations is an independent travel network with over 100,000 hotels. We aggregate deals for users by connecting to these different hotels. When you search for or book a reservation, your information is transferred to companies related to our platform, including the respective hotel(s) where you book, to provide, fulfill, confirm, and update your bookings. In other words, you are using the Site to transfer your information to and to interact with these third parties, and we use your information to facilitate the services you request and fulfill our contractual terms. We do not transfer or disclose your sensitive personal information to third parties absent this use or other direction by you. Your personal information is not sold.
To Administer and Improve the Services. We use information, such as your activities on the Site, to measure interest in third-party hotel bookings, communicate with you, such as to inform you via email about viewed or booked reservations, special offers from Guest Reservations or affiliates, and notifications or updates, customize your experience, improve content and offerings, and analyze use of and improvements to the Site and Services. Likewise, we may use information to provide customer support services.
Legal Purposes. We may use information to detect and protect us against error and criminal activity and enforce our terms and rights. We also use your information to prevent fraud, create reports for analytics and business reporting, facilitate asset transactions, and otherwise comply with legal obligations. At times, we may look across multiple users to identify problems.
Security. We use information for security, including to authenticate guests.
Marketing. We use information for the legitimate interest of displaying relevant advertising, and we also use information upon your consent, such as for certain marketing. We reserve the right to send you notices that are required by law or needed to service your account. We may use information, such as data collected from cookies, to display and send relevant advertising. We may also use information to send marketing emails to you. If you no longer wish to receive our newsletter and promotional email communications, you may opt out of receiving them by following instructions in each email, by emailing us through our contact page, or by calling Customer Service at (866) 238-4218.
Disclosure of Your Information
The following describes some of the ways that your information may be disclosed in connection with the Services. We may also disclose aggregate and/or anonymized information that does not identify you. If you do not want us to share your personal information with the below companies, contact us through our contact page or at the contact information listed below.
Hotels. We disclose your information to the respective hotel(s) where you book to provide and fulfill your booking requests.
Service and Other Providers. We share information with service providers, such as payment processors, customer support, and other travel vendors, as necessary to fulfill your requests and provide the Services. Analytics and customer support providers may use information to help us analyze trends and administer the Site and Services. We may also from time to time contract with third parties to handle surveys on the Site.
Legal Requests. Guest Reservations cooperates with law enforcement and third parties for law enforcement purposes, to protect intellectual property and other rights, and to help protect you and our other customers. We may disclose information as authorized in response to a verified request by law enforcement or other government officials, to respond to a subpoena, court order, or substantially similar legal procedure, or when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Successor Entities. If Guest Reservations is involved in a merger, acquisition, or sale of all or a portion of its assets, we may disclose your information for the purpose of the business transaction
Advertisers. Information is shared with advertisers, such as through the referenced cookies and technologies, for commercial purposes. We aggregate and disclose information in a non-personally identifiable manner to third parties for their marketing and promotional purposes. Certain information, such as your name, email address, and password, are not disclosed to these third parties in a personally identifiable manner without your explicit consent.
Public Content. We may disclose public content, such as reviews or testimonials, to other consumers for commercial advertising purposes. For example, we may post user reviews on our Site.
Consent. We may disclose your personal information with your consent.
Finally, although we use reasonable practices to protect your privacy and security, we do not promise, and you should not expect, that your personal information or private communications will always remain private or secure.
Basis for Processing
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.
A business subject to California Civil Code Section 1798.83 is required to disclose to its California customers, upon request, the identity of third parties to whom the business has disclosed personal information within the previous year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing using the contact information below.
The California Consumer Privacy Act (the “CCPA”) allows California residents to request to access all information that Guest Reservations has collected and retained about you for the past 12 months and to correct, amend, or delete such information. California residents have the right to request that Guest Reservations disclose the following: the categories of information we have collected about you; the categories of sources from which the information is collected; the business or commercial purpose for collecting the information; the categories of third parties with whom we share the information; and the specific pieces of information we have collected about you.
To make a request, please contact us using the contact information below and include your name and email address to which you would like us to respond. If your request is through an agent, include your agent’s name and authorized statement of authority. We will respond within 45 days or as allowed. To protect your privacy, we may take reasonable steps to verify your identify.
How to Contact Us